Resolved -
Resolved: CallTower's Voice Engineers have implemented a solution to our routing in our NY Sansay location. We have confirmed with customers that the issue of one-way audio and intermittent call failures has been resolved.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
May 9, 10:43 MDT
Investigating -
Investigating: CallTower has initiated master case 01343366 after identifying an issue where users are experiencing intermittent call failures and no audio during inbound calls. Our Voice Engineers have been engaged, and we are actively working to resolve this issue urgently.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise. This issue is being investigated as a top priority.
May 9, 10:02 MDT
Completed -
The scheduled maintenance has been completed.
May 4, 01:30 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 00:00 MDT
Scheduled -
Title Masergy DIA & MPLS maintenance
Customer impact This WILL affect all Masergy MPLS customers' ability to send and receive calls from our New York datacenter while maintenance is being performed.
*CT Cloud Voice: Users may need to log out of and back into CT Cloud Communicator to restore service. *CT Cloud SIP: SIP trunks using TLS digest authentication may need to re-register their trunk(s).
Apr 26, 13:18 MDT